Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1–2 business days. You will receive a confirmation email once your order has been dispatched.

Shipping Times

We offer Free UK Standard Shipping on all orders.

Estimated delivery time: 3–7 business days.

Delivery times are estimates and may vary due to high demand, courier delays, or unforeseen circumstances. Please allow additional time during busy periods.

Shipping Carriers

Orders are shipped via reliable UK courier services to ensure fast and secure delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

Tracking information may take 24–72 hours to update after dispatch.

Failed Delivery / Wrong Address

Please ensure your delivery details are correct. PawHaven is not responsible for lost parcels caused by incorrect or incomplete addresses provided at checkout.

Lost or Damaged Parcels

If your order has not arrived within the expected delivery time, or if it arrives damaged, please contact us at support.pawhavenuk@gmail.com and we will resolve the issue promptly.

Returns & Refunds

For returns or exchanges, please refer to our Return & Refund Policy.

Agreement

By placing an order, you agree to the terms outlined in this shipping policy.